Refund policy

Last Updated: December 19, 2025

Shipping Policy

● We currently ship within the UAE.

● Orders are processed within 1–2 business days.

● Delivery typically takes 2–5 business days, depending on location.

● Shipping timelines may vary during promotions or public holidays.

Once your order is dispatched, you will receive tracking details via email or WhatsApp (where applicable).

Due to the nature of health and consumable products, we follow strict hygiene and safety standards.

● Opened, used, or tampered products

● Products purchased during promotions or discounts (unless damaged)

You may request a refund or replacement if:

● The product is damaged during delivery

● You received an incorrect item

Requests must be raised within 48 hours of delivery with:

● Order number

● Clear photos/videos of the issue

● Approved refunds are processed to the original payment method

● Refunds may take 7–10 business days to reflect

● Shipping charges are non-refundable unless the error is on our side

📧 support@swedishnutra.ae